Workforce Management Consultant
Location: Cape Town
Salary: R600 000-R800 000
Work Environment: Hybrid
Configure, implement, and integrate workforce management solutions for customers. Conduct training for WFM customers on solutions implemented and provide after-sales support.
Key Responsibilities:
- Design and plan WFM systems for clients.
- Understand the WFM blueprint and configure the system according to the customer's requirements.
- Configure the customer's rules within the setup of the system.
- Facilitate the population of the blueprint with mid-market clients.
- Consult with and advise customers on best practices, industry standards, and legislation compliance.
- Integrate WFM system with customers' systems.
- Identify which systems the WFM system needs to be integrated with from the blueprint.
- Liaise directly with customers' 3rd party vendors (e.g., payroll system, master data, and HR) where necessary for effective integration.
- Implement WFM system for customers.
- Configure the system according to the blueprint.
- Facilitate user acceptance testing with clients.
- Deploy the WFM system.
- Conduct training for WFM customers.
- Conduct end-user training with clients' end users and super users.
- Continually develop own skills to improve training methods and product knowledge.
- Keep skills updated by attending regular training on the Kronos training portal.
- Assist end users through their first payrolls and resolve any post go-live and day-to-day operational issues.
- Participate and contribute in project post-mortem meetings.
- Provide end-to-end system support to clients (on-site and remote).
- Attend to assigned service calls promptly for optimal resolution.
- Source solutions from seniors for unresolved calls.
- Use the global support system to log and resolve complex product issues.
- Provide Help Desk support.
Core Responsibilities:
- Proactively learn about and understand the entire Kronos product line.
- Review the Kronos website weekly, using available tools to enhance product understanding and identify new information.
- Utilize the Kronos online library for technical information.
- Log questions and receive responses from other consultants and Kronos representatives through product forums.
- Stay updated on changes in Kronos' day-to-day business.
- Participate in web virtual training/webinars when available.
- Engage in testing new Kronos products and features.
- Collaborate with other consultants on their experiences.
Communications & Working Relationships:
Internal:
- National Operations Manager
- Other Kronos Consultants
- Pre-Sales Consultants
- Technical Consultants
- Project Managers
External:
- WFM customers
- Kronos Global Support
- Kronos Customer Success Manager
Qualifications, Experience, & Skills:
- Educational Qualifications:
- Essential: Matric
Advantageous:
- Tertiary IT qualification (Certificate/Diploma/Degree)
- HR qualification (Certificate/Diploma/Degree)
- Microsoft certifications
Experience:
- At least 2-3 years' experience in system integration and networking
- PC application software experience (MS Office Suite)
- Time and Labour management system experience advantageous
- Microsoft operating systems and SQL database systems experience advantageous
Skills:
Essential:
- Basic knowledge of mobile technology
- Basic knowledge of cloud computing
- Knowledge of various browsers
- Presentation skills
- Excellent customer relations skills
- Soft skills associated with effective customer communications and account management
- Ability to coordinate and organize multi-tasks to achieve training vision
- Time management skills
- Windows server experience
- Ability to multi-task
Advantageous:
- Knowledge of time and attendance systems
- Kronos configuration experience
- SQL Reporting services
- Visual Studio
- Oracle
- SQL
Other Requirements:
- Must be willing to travel locally and internationally to customer sites
- Must have own vehicle and driver's license
Behavioral Competencies:
- Communication skills: Clearly conveying information and ideas through various media to engage the audience and help them understand and retain the message.
- Customer focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
- Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job.
- Contributing to team success: Actively participating as a team member to achieve goals.
- Formal presentation: Presenting ideas effectively to individuals or groups with preparation; delivering presentations suited to the audience.
- Managing work (time management): Effectively managing time and resources to ensure work is completed efficiently.
- Compliance: Adhering to policies and procedures and meeting deadlines.
Education:
- National Certificate Level 4 (N4) / Grade 12 (Required)
