Network Support Engineer

FPG is recruiting for a Network Support Engineer with Cisco / CCNA / CCNP experience and experience supporting RF / Transmission telecom networks. Our client is an established telecommunications company that is expanding their operations team due to continued success and growth. This is an exciting opportunity if you are a Support Engineer with RF / Transmission experience (such as OTN / DWDM / Ether / SDH / PDH) and if you have CCNA certifications or in the process of obtaining that would be a massive bonus. If you have the right experience, a defined career path is available with future options available.



Our client is an established telecommunications company that is expanding their operations team due to continued success in delivering telecommunications solutions and services to a wide variety of sectors – including Military, Government, Transport and Utility markets. This expansion presents an opportunity for 2 Technical Support Engineers to join, learn and grow within an expanding business.



Please note - the preferred candidate will hold an HNC (or higher) in telecommunications or a related field and be eligible for UKSC & NPPV3 clearances (5 years of continuous residence in the UK and have not left the country for more than 6 weeks at a time during this period). Flexibility to travel for fieldwork when necessary is also required.



Experience we’re looking for:



The company specialises in a broad range of advanced networking technologies, including PDH, SDH, Ethernet/IP, MPLS, Optical solutions, DWDM, Cellular and Wireless networks, and LTE-based systems. We also provide and manage SNMP-based network management systems across Linux, Solaris, and Windows platforms. We are seeking a candidate with a fundamental understanding of these technologies and expertise in at least one key technical area.



We are looking for a motivated and diligent individual who is eager to learn and stay updated with the latest developments in telecommunications as the industry continues to evolve. The ideal candidate will align with our company’s strong reputation for integrity and technical excellence. We value team players who can contribute innovative ideas and apply effective problem-solving methods in a collaborative environment. This role requires someone who can effectively apply their knowledge both in-house and on-site with customers.



As part of our commitment to our customers, we provide 24/7 support, so the ability to participate in an out-of-hours support rota is essential. This includes phone and email support, as well as occasional on-site customer visits.



Key Technical Skills

• Expertise in Optical Networks: In-depth knowledge of optical networks and related hardware.

• Proficiency with Test Equipment: Familiarity with a variety of testing tools such as optical power meters, light sources, BERTs, cellular scanners, and multimeters.

• Cellular and Networking Knowledge: Understanding of Cellular RTE, routing and switching protocols, and network synchronization.

• Testing and Documentation: Ability to conduct thorough testing and produce detailed test documentation and reports.

• Fault-Finding Expertise: Experienced in applying effective fault-finding methodologies.

• Fault Ticket Management: Capable of managing the fault ticket process from start to finish.

• Project Management: Ability to administer and execute turnkey projects.

• Remote Network Management: Experience with remote network management platforms.

• Cisco Hardware and Configuration: Experience with Cisco hardware, ideally with CCNA certification or in the process of obtaining it.



Additional skills & experience:

• Effective Communication: Strong verbal and written communication skills, with the ability to engage effectively with customers and suppliers on technical and project-related issues.

• Microsoft Office Proficiency: Competent in using Microsoft Word, Excel, and PowerPoint.

• Teamwork and Initiative: Ability to work well both independently and as part of a team, demonstrating initiative.

• Training Abilities: Capable of training team members and customers.

• Skill Transfer: Ability to transfer existing skills to the internal environment, including technical knowledge, processes, and experience.

• Pressure Management: Ability to work under pressure and meet deadlines.

• Field Work Flexibility: Willingness to perform field activities as required, including GPS and cabinet surveys, telecom equipment installation, commissioning, and fault rectification.



Additional attributes

• Strong Work Ethic: Demonstrates pride in their work and personal appearance.

• Willingness to Learn: Eager to acquire new skills and knowledge.

• Relevant Qualifications: Possesses or has previously held telecommunications-related qualifications in theory, installation, testing, commissioning, power, and health & safety.

• Flexible Approach: Adapts easily to changing work demands and schedules.