FPG Is looking for a Technical Service Manager in the clearing industry. You will lead a global team and act as the trusted advisor for our clients worldwide. You will deliver exceptional support and strategic insights to ensure a seamless customer experience.
Key Responsibilities:
- Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile network operators) efficiently and on time.
- Provide training and post-implementation support to clients.
- Lead projects for new services and features, coordinating efforts with internal and external stakeholders.
- Act as the central point of contact for customers on operational requests and inquiries.
- Support day-to-day operations, including resolution for clearing and BI analytics services.
- Maintain high levels of customer satisfaction by delivering excellent service.
- Handle service ticket flows to ensure efficient request management.
- Communicate regularly with customers and visit them periodically.
- Review SLA performance and drive improvements where needed.
- Provide training to customers on internal tools and business processes.
- Coordinate the account management team in operations, customer support, and project delivery.
- Serve as the first point of contact for Tier 1 customers, managing change requests from requirements gathering to production delivery.
Qualifications and Skills:
- Strong managerial experience
- Experience in the clearing industry is a must
- University degree is required.
- Familiarity with business intelligence tools and financial reporting – a plus.
