Service Delivery Manager

IT Service Delivery Manager



Salary Range: R80,000 - R100,000 PM CTC



Location: Cape Town Onsite



Are you an experienced IT Service Delivery Manager seeking your next challenge? I’m currently partnering with a leading organization that is looking for a dynamic professional to manage end-to-end IT service delivery for large-scale client relationships. This role offers the opportunity to drive business growth and create value through strategic IT interventions.





What’s in It for You?



Impactful Role: Take ownership of key accounts and ensure seamless IT service management, driving productivity and cost efficiencies.

Leadership: Lead service delivery reviews, manage SLA adherence, and spearhead service improvement initiatives.

Collaboration: Work closely with business and client IT teams, participating in service delivery reviews and new business growth calls.





Key Responsibilities:



Client Portfolio Management: Serve as the end-to-end owner of key accounts from an IT service delivery perspective.

Service Management: Lead reviews on SLA adherence, manage ongoing projects, and drive compliance and information security.

Business Value Creation: Identify and implement service improvement initiatives, driving productivity and controlling operational costs.

Incident Management: Maintain a major incidents database to capture and utilize client process downtimes and application issues.





What We’re Looking For:

Education: A graduate with a preference for B.E. / B.Tech, plus industry-recognized certifications like ITIL/ITSM, PMP.

Experience: 8-12 years managing IT service delivery for large client relationships (800+ seats).

Flexibility: Willingness to work in a 24 x 7 environment.



If this sounds like the opportunity you’ve been waiting for, let’s connect! This could be your chance to make a significant impact in a role that offers both challenge and reward.