Are you a Customer Success Manager with experience in SaaS products in relation to Utilities / Energy sectors? If you are passionate about delivering exceptional customer satisfaction and have exceptional organizational skills regarding Purchase Orders & contract management then this could be the opportunity for you to work with a Subject Matter Expert that provides cutting-edge SaaS & IoT products.
Only candidates with previous experience working on SaaS products in relation to Utilities / Energy / Carbon Emissions will be considered.
First Point Group is recruiting on behalf of an innovative software company that operates within the utilities / energy space. Its B2B SaaS products are used by their customers (UK's local councils, housing associations and energy service companies) to monitor and manage energy usage to reduce carbon emissions.
This role requires a mandatory 2 days per week in the office in South London (with hybrid-working).
** PLEASE NOTE – sponsorship cannot be provided, so candidates must live near London and have rights to work in the UK.**
About the Role:
Your mission is to help clients maximize the value of our services, ensuring exceptional customer satisfaction. As the Customer Success Manager, you will work closely with our client's customers (through regular engagement via face-to-face meetings, video and phone) whilst working with internal Sales Team and C-level colleagues.
Your work will be critical to the company's growth, you will own the onboarding process, including onboarding preparation and administrative duties such as ensuring Purchase Orders are in place. Additionally, you will be responsible for maximising the company's SaaS revenue including ARR / recurring revenue. This could be done through contract renewals, upselling or cross-selling.
Reporting to c-level, you will serve as the primary client advocate, fostering strong relationships with key external stakeholders – these will include local councils, housing associations and energy service (ESCo) companies through regular engagement.
This opportunity is for someone that is tenacious, efficient and organised. You will manage multiple small tasks and be responsible for getting things done efficiently. This is a great opportunity if you enjoy identifying improvements to processes whilst embracing existing trackers and tools.
Essential Skills:
- Experience working with SaaS products
- Strong listening skills and the ability to build strong client relationships
- Excellent verbal and written communication skills, including experience delivering training
- A proactive self-starter with strong problem-solving abilities
- Ability to manage and delegate effectively across teams
- Skilled at handling competing priorities
Desired Skills:
- Experience in heat networks or related sectors such as low-carbon heat, energy, networks, or utilities
- A high-level understanding of wireless networks, IoT devices, or data analytics
- Intermediate proficiency in spreadsheets
