Role: Application Support Engineer
Location: JHB OR CPT
Duration: Permanent
Our client is looking for a Application Support Engineer with expertise in the development or application support engineering space. This is not a desktop support role—ideal candidates will have experience in supporting custom applications and possess strong Kubernetes skills, enabling them to handle complex technical issues in a fast-paced environment.
JOB SUMMARY
As a Support Engineer, you will:
- Support and maintain custom applications for international telecommunications network operators.
- Take ownership of customer issues and drive them through to resolution, including identifying and addressing bugs.
- Perform preventative maintenance to detect and address issues before they escalate into larger defects.
- Mentor and provide guidance to Junior Support Engineers.
ABOUT YOU
To succeed in this role, you will need:
- Strong experience in application support engineering or development (this is not a desktop support role).
- Proficiency in SQL (PL/SQL knowledge is a plus).
- Solid Linux experience.
- Hands-on expertise with Kubernetes.
- Familiarity with Oracle APEX and Bash scripting (advantageous).
- Experience with PL/SQL for retrieving data from Oracle databases.
- Understanding of the Software Development Life Cycle (SDLC) and system monitoring processes.
RESPONSIBILITIES
Your key responsibilities will include (but are not limited to):
- Troubleshooting and resolving complex customer issues in custom applications.
- Actively monitoring systems and identifying gaps in processes.
- Assisting in the deployment of new services and products.
- Maintaining clear and professional communication with clients and internal teams.
- Managing support activities and performing routine system maintenance tasks.
- Providing guidance and mentoring to junior engineers.
- Performing standby duties as scheduled, including after-hours support when needed.
